Shipping FAQ

Shipping FAQ

     
Party411.com strives to process and ship orders in a timely fashion. When confirming your order, you have an option to select the type of shipping. You can select the type of shipping that will help you get your order when you need it. Should you have questions about shipping - please call us toll free eastern time at 877-514-8411 or e-mail us at partyorders@party411.com. Please include your order number, if you have one.

How long will my order take? Does Party411 offer rush production?
Standard production time for personalized products, unless otherwise noted, is 5 business days. Party411 does offer rush production options for an additional charge on most personalized products. You can select your rush options during the check out process.

Will I see a proof of my order?
Proofs are available free of charge on most personalized products. Proofs are emailed within 2 business days of Party411.com receiving your order and any photos, if applicable. Proofs are not available on same day rush orders.

What is the Estimated Shipping Duration?

The shipping company, such as FedEx, calculates the amount of time an order will take to ship when it leaves Party411. The shipping duration is based upon the order’s shipping address.

What is the difference between Express Shipping and Rush Orders?
Party411 personalizes many products just for our customers. The option for a Rush order reduces the time to create your custom party item. Selecting the Rush order option makes the order ready to ship sooner.

International Orders and Shipping
The Party Girls are experts in sending orders internationally. We use FedEx for our international shipping.  A $35 customs surcharge will be added to the total on your order for all international orders. If you have a special need, do not hesitate to contact us.

Shipping Address
During the check-out process, you have the option to send your order to a different shipping address. Look for the link, Shipping Address during the check out process. You can store multiple shipping addresses with your Party411 account.

Multiple Boxes
Party411 strives to package as much material in a single box, however, certain require multiple boxes. We will update the tracking number for each box.

Tracking Numbers
The Party Girls update tracking numbers for orders when they ship. You can check the tracking number by following the My Account link to find your order status.